Last Updated: 16 May 2024
These Terms and Conditions ("Terms") govern access to and use of the School ERP Software ("Software") provided by Bolt Infotech ("Company", "we", "our", or "us"). By accessing or using the Software, the Client agrees to be bound by these Terms.
If the Client does not agree to these Terms, the Software must not be used.
Bolt Infotech grants the Client a limited, non-exclusive, non-transferable, and revocable license to access and use the Software solely for internal institutional operations.
The Client shall not:
All rights not expressly granted remain with Bolt Infotech.
All intellectual property rights in the Software remain the exclusive property of Bolt Infotech.
Use of the Software does not grant ownership or transfer any intellectual property rights to the Client.
The Client is responsible for:
Bolt Infotech shall not be responsible for misuse by the Client's users.
The Client retains ownership of institutional data entered into the system.
Bolt Infotech:
Bolt Infotech will attempt to maintain reliable service but does not guarantee uninterrupted operation.
Service interruptions may occur due to:
The Software operates on a shared multi-tenant cloud environment.
System resources may be allocated dynamically to ensure stability and fair usage.
Clients must not:
Bolt Infotech may restrict usage if abuse is detected.
Subscriptions automatically renew unless cancelled at least 30 days before renewal.
Updated pricing may apply at renewal.
Bolt Infotech may analyze aggregated and anonymized usage data for:
No personally identifiable information will be disclosed.
Any attempt to exploit vulnerabilities, bypass security, or disrupt services may result in immediate suspension or termination.
The Software is provided "AS IS" and "AS AVAILABLE."
Bolt Infotech makes no warranties regarding:
Use of the Software is entirely at the Client's risk.
Bolt Infotech is not liable for delays or failures caused by events beyond its control including:
The platform provides built-in features that allow clients to view, download, and export reports and data during the active subscription period.
Clients are responsible for exporting or downloading any required data before the supsension or expiration of their account.
After termination or suspension of the service, access to the platform may be disabled and Bolt Infotech is not obligated to provide manual data exports or reports.
Bolt Infotech may retain client data for a limited period (up to 30 days) after termination for system backup and administrative purposes. After this period, the data may be permanently deleted without further notice or liability.
Bolt Infotech is not obligated to assist in migrating data to another system or ERP platform.
Migration support, if provided, may incur additional charges.
After completion of any data migration, it is the Client’s responsibility to verify the accuracy, completeness, and integrity of all migrated data. Bolt Infotech shall not be held liable for any data inaccuracies, errors, or issues regarding data correctness occurring during or following the migration process
All invoices must be paid on or before the due date.
Bolt Infotech does not provide credit periods unless agreed in writing.
If payment is not received by the due date, Bolt Infotech may immediately suspend access without prior notice.
If payment remains unpaid for 30 days, Bolt Infotech may terminate the account and cancel the subscription.
Reactivation of suspended accounts may require:
Bolt Infotech may refuse reactivation at its discretion.
All payments made are strictly non-refundable, including:
The Software is intended as an administrative tool.
Clients must maintain internal procedures and backups.
Bolt Infotech is not responsible for institutional disruption resulting from reliance on the Software.
Support services are provided on a best-effort basis unless a formal SLA exists.
Bolt Infotech does not guarantee response or resolution times.
Bolt Infotech may modify, add, or remove features at any time as part of product evolution.
Bolt Infotech is not required to develop custom features or reports unless agreed separately in writing.
The Software may rely on external services such as:
Bolt Infotech is not responsible for failures of these services.
Clients must manage passwords and user permissions securely.
Bolt Infotech is not responsible for breaches caused by shared credentials or weak security practices.
Bolt Infotech may monitor logs and system activity to ensure platform security and stability.
If APIs are provided, the Client must not:
API access may be limited or revoked.
Clients must keep confidential any non-public information regarding the Software including system architecture and documentation.
The Client institution owns its organizational account.
Bolt Infotech will rely on the last verified administrator for account instructions.
Bolt Infotech may request permission to use the Client's institution name or logo in marketing materials, case studies, or promotional content, subject to prior written approval from the Client.
The Client may grant or deny such permission at its sole discretion.
Bolt Infotech is committed to compliance with applicable Indian laws including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant regulations.
Bolt Infotech acts as a Data Processor for personal data provided by the Client. The Client acts as the Data Fiduciary responsible for obtaining necessary consents and ensuring lawful collection of data.
The Client is responsible for:
Bolt Infotech shall:
Client data is stored on cloud infrastructure which may be located in India or other jurisdictions. Bolt Infotech shall make reasonable efforts to ensure data security regardless of storage location.
If a data subject (student, parent, staff member) requests access, correction, or deletion of their personal data, the Client must submit such requests to Bolt Infotech through official support channels.
Bolt Infotech will process valid requests within 30 days, provided the request is verified and does not conflict with legal obligations or service functionality.
In the event of a data security breach that may compromise personal data, Bolt Infotech shall notify the Client within 72 hours of becoming aware of the breach, to the extent reasonably possible.
The notification shall include available information about the nature of the breach and recommended protective actions.
The Client is responsible for any further notifications to data subjects or regulatory authorities as required by applicable law.
Bolt Infotech may disclose data if required by law, court order, or government authority.
While Bolt Infotech implements reasonable security measures, the Client acknowledges that no system is entirely secure. Bolt Infotech shall not be liable for breaches caused by:
Any liability for data protection violations shall be subject to the overall limitation of liability set forth in these Terms.
Bolt Infotech implements reasonable technical and organizational security measures to protect the Software and Client data, including:
While Bolt Infotech follows industry best practices, the Company does not guarantee certification to specific security frameworks (such as ISO 27001 or SOC 2) unless explicitly stated in a separate written agreement.
The Client must:
Bolt Infotech maintains an incident response process for security events. In case of a security incident, the Company shall:
Bolt Infotech shall not be liable for security incidents caused by:
All security-related liability remains subject to the overall limitation of liability in these Terms.
Provisions related to payments, intellectual property, liability limitations, confidentiality, indemnification, data protection obligations, and dispute resolution will survive termination.
To the maximum extent permitted by applicable law, Bolt Infotech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, loss of data, loss of goodwill, or service interruption, arising out of or related to the use or inability to use the services.
In no event shall the total aggregate liability of Bolt Infotech, whether arising in contract, tort, negligence, or otherwise, exceed the total amount paid by the Client for the services during the twelve (12) months immediately preceding the event giving rise to the claim..
The Client agrees to indemnify and hold Bolt Infotech harmless against claims arising from:
Before initiating formal legal proceedings, the parties agree to attempt good-faith informal resolution of any dispute by communicating directly for a period of 30 days.
Any dispute, controversy, or claim arising out of or relating to these Terms that cannot be resolved informally shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
Arbitration Terms:
The arbitrator's decision shall be final and binding on both parties.
Notwithstanding the arbitration requirement, either party may seek injunctive or equitable relief in courts of competent jurisdiction to prevent immediate and irreparable harm.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms.
The remaining provisions shall continue in full force and effect and shall be interpreted to give maximum effect to the original intent of the parties.
If a severed provision is essential to the agreement, the parties agree to negotiate in good faith to replace it with a valid provision that achieves a similar purpose.
The Client may not assign, transfer, or delegate its rights or obligations under these Terms without prior written consent from Bolt Infotech.
Any attempted assignment in violation of this provision shall be void.
Bolt Infotech may assign or transfer these Terms, in whole or in part, to:
All legal notices, communications, or official correspondence under these Terms must be provided in writing and delivered to:
For Bolt Infotech:
Bolt Infotech
Muneshwar Vihar Colony, Haidergarh Rd
Near M.B. College, Barel
Barabanki, Uttar Pradesh – 225001
Email: boltinfotech@gmail.com
For Client:
The email address and contact information provided during account registration.
Notices may be delivered by:
Notices shall be deemed received:
The Client must maintain current and accurate contact information. Bolt Infotech shall not be liable for failed communications due to outdated contact details.
Access to the Software is strictly dependent on an active and fully paid subscription.
If the Client's account is suspended due to non-payment or violation of these Terms, access to all system data may be immediately restricted.
In the event of termination of the Client's subscription for any reason, including but not limited to non-payment, policy violation, or voluntary cancellation, Bolt Infotech reserves the right to permanently delete or anonymize the Client's data stored within the system.
Bolt Infotech is not obligated to provide any data export, database copy, reports, backups, or data recovery services after suspension or termination of the account.
The Client acknowledges and agrees that it is the sole responsibility of the Client to maintain any necessary backups or records outside the Software if required for their operations.
Bolt Infotech shall not be liable for any loss of data, records, or information resulting from suspension, termination, or deletion of data in accordance with these Terms.
To the fullest extent permitted by applicable law, the total cumulative liability of Bolt Infotech, its directors, employees, partners, or affiliates arising out of or relating to the use of the Software shall be strictly limited.
In no event shall the total liability of Bolt Infotech exceed the total amount of subscription fees actually paid by the Client to Bolt Infotech during the twelve (12) months immediately preceding the event giving rise to the claim.
Under no circumstances shall Bolt Infotech be liable for any:
This limitation of liability applies regardless of the legal theory under which the claim is brought, including contract, negligence, tort, or otherwise.
The Client acknowledges that the pricing of the Software reflects this allocation of risk and agrees that the limitation of liability stated in this clause is reasonable and essential to the agreement between the parties.
Bolt Infotech reserves the absolute right to immediately suspend or permanently terminate any Client account, without prior notice, if the Company reasonably determines that the Client or any of its users has engaged in activities that pose a risk to the security, integrity, or proper functioning of the Software or its infrastructure.
Such activities may include, but are not limited to:
In such cases, Bolt Infotech may take immediate protective action including:
Such termination shall not entitle the Client to any refund, compensation, or damages.
Bolt Infotech may also pursue legal remedies if necessary to protect its infrastructure, intellectual property, or other clients using the platform.
The license granted under these Terms is strictly limited to one specific educational institution or organization as identified in the subscription or service agreement with Bolt Infotech.
The Client shall not:
Each institution or campus that intends to use the Software must obtain a separate license or subscription from Bolt Infotech, unless explicitly permitted in writing by the Company.
Bolt Infotech reserves the right to audit system usage and account activity to ensure compliance with this restriction.
If unauthorized use by multiple institutions is detected, Bolt Infotech may:
Such violations may also result in permanent termination of service without refund.
The Software provided by Bolt Infotech is intended to assist educational institutions in recording, processing, and managing academic and administrative information.
The Client acknowledges and agrees that all academic records and institutional data entered into the Software are under the full control and responsibility of the Client institution.
The Client is solely responsible for:
Bolt Infotech does not independently verify, validate, or audit the accuracy of any academic or administrative data entered into the system.
The Client must review and verify all reports, results, certificates, transcripts, or other academic outputs generated by the Software before relying on them for official academic or administrative purposes.
Bolt Infotech shall not be liable for any consequences arising from:
The Client agrees that the Software is a data processing tool only, and the responsibility for validation and correctness of academic records remains entirely with the Client institution.
The Software may allow the Client to configure, customize, or request configuration of various system features including but not limited to:
Bolt Infotech may implement such configurations based on the instructions, requirements, or information provided by the Client.
However, the Client acknowledges and agrees that the responsibility for verifying the accuracy and correctness of all configurations, calculations, reports, and generated outputs rests solely with the Client institution.
The Client must thoroughly review, test, and validate all configurations and outputs before using them for operational, academic, financial, or administrative purposes.
Bolt Infotech does not independently verify, validate, or audit the correctness of:
Bolt Infotech shall not be liable for any consequences arising from:
The Client acknowledges that the Software functions as a data processing and reporting tool, and the final responsibility for verification, validation, and approval of all reports, calculations, and outputs remains entirely with the Client institution.
The Software is provided as a standardized SaaS platform designed to serve multiple educational institutions using a common system architecture.
Bolt Infotech may, at its sole discretion, provide limited configuration assistance or minor customization based on the Client's requirements.
However, the Client acknowledges and agrees that:
The Client further understands that the Software is intended to operate primarily as a standardized system, and excessive or continuous customization requests may not be accommodated.
Bolt Infotech reserves the right to:
No customization request shall be considered accepted unless it is explicitly confirmed in writing by Bolt Infotech.
The Client agrees that refusal to implement requested customizations shall not constitute a breach of these Terms or any service agreement.
The Software provided by Bolt Infotech is a continuously evolving SaaS platform designed to serve multiple educational institutions through a standardized system architecture.
Bolt Infotech retains the sole right to determine the product roadmap, feature development priorities, system architecture, and future enhancements of the Software.
While the Company may consider feedback, suggestions, or feature requests submitted by Clients, Bolt Infotech is not obligated to implement any specific feature, modification, or enhancement requested by a Client.
Product development decisions will be based on factors including, but not limited to:
The Client acknowledges that the Software is a standardized SaaS product and agrees that failure to implement any requested feature or enhancement shall not constitute a breach of service or contractual obligation.
Bolt Infotech may introduce new features, modify existing functionality, or discontinue certain features as part of normal product development and system improvement.
The Client agrees that any concerns, disputes, or issues related to the Software or services provided by Bolt Infotech should first be communicated directly to the Company through the official support or contact channels.
The Client shall not publish or distribute any false, misleading, or defamatory statements regarding Bolt Infotech, its Software, employees, or services in public forums including but not limited to:
The Client agrees to act in good faith and provide Bolt Infotech with a reasonable opportunity to investigate and address any reported issues before making public statements that could damage the reputation of the Company.
Nothing in this clause restricts the Client from expressing legitimate opinions or providing truthful feedback. However, the Client agrees not to knowingly publish inaccurate, misleading, or malicious information regarding the Software or services.
If a dispute arises regarding such statements, the parties agree to attempt resolution through direct communication and good-faith discussion before pursuing further action.
Bolt Infotech reserves the right to take appropriate legal action if intentionally false or defamatory statements are made that cause measurable harm to the Company's reputation, business operations, or relationships with other clients.
The Client acknowledges that the Software is a cloud-based system that stores and processes data entered by authorized users of the Client institution.
While Bolt Infotech may maintain routine system backups and implement reasonable safeguards to protect system data, the Company does not guarantee the recovery, restoration, or retrieval of any data that is deleted, modified, corrupted, or lost due to any reason.
Data loss may occur due to various factors including but not limited to:
The Client is solely responsible for maintaining appropriate internal controls and periodically verifying the accuracy and completeness of their institutional data.
Bolt Infotech shall not be liable for any loss of data, academic records, financial records, operational information, or any other data stored in or processed by the Software.
The Client acknowledges that the Software is provided as a processing platform and that the ultimate responsibility for safeguarding and verifying institutional data rests with the Client institution.
Access to the Software is granted only to the Client institution and its authorized users for internal institutional purposes.
The Client agrees that login credentials, system access, and usage rights provided under the subscription are strictly limited to the licensed institution and its authorized personnel.
The Client shall not:
The Client is solely responsible for managing and controlling access to user accounts within the institution and for ensuring that login credentials remain confidential.
Bolt Infotech reserves the right to monitor system usage patterns to detect unauthorized access, account sharing, or violations of licensing restrictions.
If Bolt Infotech reasonably determines that the Software is being accessed by unauthorized parties or used beyond the licensed institution, the Company may:
Bolt Infotech shall not be liable for any loss, disruption, or consequences resulting from actions taken to enforce access control and licensing compliance.
The Client agrees that Bolt Infotech has the right to verify compliance with the licensing, usage, and access restrictions set forth in these Terms and Conditions.
Bolt Infotech may conduct reasonable audits or reviews of system usage to determine whether the Client is complying with the agreed license terms, including but not limited to:
Such verification may be conducted through automated system monitoring, log analysis, or reasonable requests for information from the Client.
The Client agrees to cooperate in good faith with any such compliance verification and to provide reasonable information if requested by Bolt Infotech.
If an audit reveals that the Client has exceeded the permitted usage limits or violated licensing restrictions, Bolt Infotech may, at its sole discretion:
Bolt Infotech shall not be liable for any operational disruption caused by actions taken to enforce licensing compliance.
Bolt Infotech is committed to maintaining a safe and professional working environment for its employees, representatives, and support staff.
The Client and its authorized users agree to communicate with Bolt Infotech personnel in a respectful and professional manner at all times when requesting support, assistance, or services.
The Client shall not engage in any form of harassment, abusive behavior, intimidation, or threatening conduct toward Bolt Infotech employees or representatives through any communication channel including but not limited to:
Prohibited conduct includes but is not limited to:
If Bolt Infotech reasonably determines that a Client or its representatives have engaged in such conduct, the Company reserves the right to:
Bolt Infotech shall not be liable for any service interruption or business impact resulting from actions taken to enforce this policy.
Bolt Infotech provides customer support through designated official communication channels. The Client agrees to use these official channels when requesting technical assistance, reporting issues, or making service requests.
Official communication channels may include:
Communication through informal channels such as personal phone numbers, WhatsApp messages, social media messages, or other messaging platforms may be used at the discretion of Bolt Infotech but shall not be considered official support channels.
Bolt Infotech does not guarantee monitoring, response times, or service delivery through such informal communication channels.
The Client agrees not to repeatedly contact individual employees of Bolt Infotech through personal communication methods for support requests or service demands.
Bolt Infotech reserves the right to request that all future communication be conducted only through official channels if the Client fails to follow this policy.
Failure to comply with this policy may result in delayed support, restricted communication access, or suspension of support services.
These Terms and Conditions, together with any applicable subscription agreements, service orders, or written contracts executed between the Client and Bolt Infotech, constitute the entire agreement between the parties regarding the use of the Software.
This agreement supersedes all prior or contemporaneous discussions, communications, negotiations, representations, or understandings, whether written or oral, relating to the Software or services provided by Bolt Infotech.
The Client acknowledges that it has not relied upon any statement, promise, representation, or assurance made by Bolt Infotech or its employees, agents, or representatives that is not expressly set forth in these Terms or in a written agreement signed by both parties.
Any modification to these Terms must be made in writing and approved by Bolt Infotech.
Failure by Bolt Infotech to enforce any provision of these Terms at any time shall not be considered a waiver of its rights to enforce the same provision in the future.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including but not limited to:
Subject to the arbitration provisions in Section 37, the courts of Barabanki, Uttar Pradesh shall have exclusive jurisdiction over any legal proceedings arising from these Terms.
In these Terms:
These Terms are executed in English. In case of translation to any other language, the English version shall prevail in case of conflict or ambiguity.
No failure or delay by Bolt Infotech in exercising any right, power, or remedy under these Terms shall operate as a waiver.
No single or partial exercise of any right shall preclude further exercise of that right or any other right.
Any waiver must be in writing and signed by an authorized representative of Bolt Infotech to be effective.
The relationship between Bolt Infotech and the Client is that of independent contractors.
Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between the parties.
Neither party has authority to bind the other or make commitments on behalf of the other.
Bolt Infotech
Registered Office:
Muneshwar Vihar Colony, Haidergarh Rd
Near M.B. College, Barel
Barabanki, Uttar Pradesh – 225001
Official Contact:
Email: boltinfotech@gmail.com
Phone: +91-9140473141
Support and Service Requests:
Clients should contact Bolt Infotech through official support channels provided within the Software or via the email address above.
Legal Notices:
All legal notices must be sent in writing to the registered office address or official email as specified in Section 40.
Bolt Infotech reserves the sole and absolute right to add, remove, update, or modify any clause of these Terms and Conditions at its discretion, subject to applicable law.
Any such amendments become effective upon publication through the official website only.
The Client's continued access to or use of the Software after such updates constitutes acceptance of the revised Terms.
By accessing or using the Software, the Client acknowledges that:
If the Client does not agree to these Terms, access to and use of the Software must be immediately discontinued.